Terms of service

Terms of Service

Effective Date: August 29, 2026
Last Updated: August 29, 2026

These Terms of Service (“Terms”) govern your use of the Outdoor Living Ventures website, communications, estimates, consultations, marketing services, and other interactions with Outdoor Living Ventures (“Outdoor Living Ventures,” “we,” “us,” or “our”).

By accessing our website, submitting a form, requesting an estimate or consultation, communicating with us, or otherwise using our services, you agree to these Terms.

Certain construction projects may also be governed by a separate written proposal, project agreement, contract, change order, warranty, or other document. If there is a conflict between these Terms and a signed project agreement, the signed project agreement will control with respect to that project.

1. About Outdoor Living Ventures

Outdoor Living Ventures provides outdoor living, hardscape, construction, design, installation, and related services.

Services may include, but are not limited to:

Paver patios
Hardscape installation
Outdoor fireplaces
Fire pits
Outdoor kitchens
Covered patios
Screened porches
Pergolas
Retaining walls
Walkways
Pool-area hardscapes
Outdoor lighting
Custom outdoor structures
Site preparation
Grading and drainage-related work
Related outdoor improvements

Services offered may vary by project, location, licensing requirements, availability, and other factors.

2. Estimates and Consultations

Any estimate, quote, consultation, pricing range, preliminary design, or other information provided before execution of a written project agreement is provided for informational and planning purposes unless expressly stated otherwise.

Pricing may change based on factors including:

Final measurements
Site conditions
Material selections
Labor requirements
Engineering requirements
Permit requirements
Utility conditions
Drainage conditions
Access limitations
Demolition requirements
Material pricing
Customer-requested modifications
Unforeseen conditions

No project is considered accepted or scheduled until all required agreements have been executed and any required deposit has been received.

Unless otherwise stated in writing, estimates may expire after the period identified on the estimate or proposal.

3. Project Agreements

Construction work will generally be governed by a written project agreement describing the applicable:

Scope of work
Materials
Pricing
Payment schedule
Estimated or guaranteed schedule, if applicable
Customer responsibilities
Warranty provisions
Change-order procedures
Exclusions
Project-specific terms

Customers are responsible for reviewing project agreements before signing them.

The website, advertising, photographs, renderings, descriptions, and marketing materials do not modify the scope of a signed project agreement unless expressly incorporated into that agreement in writing.

4. Deposits and Payments

Projects may require a deposit before scheduling, material ordering, design work, mobilization, or construction.

The applicable deposit and payment schedule will be stated in the project agreement.

Payments may be required at milestones such as:

Contract execution
Material ordering
Project commencement
Completion of specified phases
Substantial completion
Final completion

Unless otherwise provided in the project agreement, invoices are due according to the payment terms shown on the invoice.

Failure to make required payments may result in:

Suspension of work
Rescheduling
Withholding of materials or services where legally permitted
Collection activity
Other remedies available under the applicable agreement or law

The customer remains responsible for all undisputed amounts properly due under the project agreement.

5. Credit Card and Electronic Payments

Payments may be processed through third-party payment processors.

Outdoor Living Ventures may not directly store complete payment-card information.

By submitting payment information, you represent that you are authorized to use the payment method provided.

Any processing fees, returned-payment fees, financing charges, or other charges will be disclosed where applicable.

6. Project Scheduling

Project dates may be affected by numerous factors that are difficult or impossible to predict in construction.

Unless a specific date is expressly identified in writing as a Guaranteed Completion Date, all construction schedules, start dates, and completion dates are estimates only.

Estimated schedules are not guarantees.

Project sequencing and working days may be adjusted based on:

Weather
Ground conditions
Material availability
Inspections
Permits
Labor availability
Equipment availability
Customer decisions
Change orders
Site access
Safety concerns
Other active projects
Conditions outside our reasonable control

7. $1,000 On-Time Completion Guarantee

Outdoor Living Ventures may offer qualifying projects a $1,000 On-Time Completion Guarantee.

The guarantee applies only when the customer's signed project agreement expressly identifies a specific date as the “Guaranteed Completion Date.”

If Outdoor Living Ventures fails to substantially complete the agreed scope of work by the Guaranteed Completion Date due solely to a delay within Outdoor Living Ventures' reasonable control, the qualifying customer may receive a credit of up to $1,000 against the final contract price.

The guarantee does not apply to delays resulting from circumstances outside our reasonable control.

Excluded delays include, but are not limited to:

Rain
Snow
Ice
Excessive heat
Severe weather
Wet or unsuitable soil conditions
Storms
Flooding
Acts of God
Natural disasters
Material shortages
Backorders
Manufacturer delays
Supplier delays
Freight or transportation delays
Product defects
Material substitutions requiring customer approval
Permit delays
Inspection delays
Governmental action
Utility-company delays
Utility-location delays
HOA approvals
Engineering or architectural delays
Concealed or unknown site conditions
Rock or unsuitable soils
Underground utilities
Previously undisclosed structures or obstructions
Drainage conditions
Environmental conditions
Customer-requested changes
Change orders
Delayed selections or approvals by the customer
Customer failure to make payments when due
Customer failure to provide access
Delays caused by other contractors
Delays caused by third parties
Labor disruptions
Emergencies
Safety concerns
Theft or vandalism
Equipment breakdowns that could not reasonably have been anticipated
Any other event beyond Outdoor Living Ventures' reasonable control

Each excluded delay extends the Guaranteed Completion Date by the amount of time reasonably attributable to the delay, including reasonable time necessary to resume work, reorder materials, reschedule crews, complete inspections, or remobilize.

Substantial Completion

For purposes of the guarantee, “substantially complete” means the project has reached the point where the contracted improvement can reasonably be used for its intended purpose, even if minor punch-list, adjustment, cleanup, landscaping, warranty, or corrective items remain.

Minor incomplete items do not automatically constitute a missed Guaranteed Completion Date.

Additional Guarantee Conditions

Unless otherwise expressly stated in writing:

The maximum credit is $1,000 per project.
The credit cannot exceed the remaining unpaid contract balance.
The credit has no cash value.
The credit cannot create a negative contract balance.
The credit is not transferable.
The guarantee does not apply if the customer is in breach of the project agreement.
The guarantee does not apply if payments are past due.
The guarantee does not apply to delays attributable to customer changes or customer-selected products.
The guarantee applies only if specifically included in the signed project agreement.

The On-Time Completion Guarantee is a contractual promotional benefit and is not a warranty against every possible construction delay.

8. Weather Delays

Outdoor construction is inherently dependent on weather and site conditions.

Outdoor Living Ventures determines, using reasonable professional judgment, whether conditions are suitable for construction activities.

Work may be postponed where weather or site conditions could affect:

Worker safety
Material performance
Excavation
Compaction
Concrete
Mortar
Adhesives
Grading
Drainage
Equipment access
Finished quality
Long-term durability

A day without active rainfall may still be unsuitable for construction because of saturated ground, standing water, freeze conditions, excessive moisture, curing requirements, or other site conditions.

Weather-related delays are not considered breach of contract unless expressly provided otherwise in a signed agreement.

9. Material Availability and Natural Variation

Construction materials may vary in:

Color
Texture
Pattern
Thickness
Dimensions
Veining
Surface characteristics

These variations are common in materials such as:

Natural stone
Pavers
Brick
Wood
Concrete
Porcelain
Manufactured stone
Masonry products

Samples, photographs, showroom displays, renderings, and digital images are representations only and may not exactly match installed materials.

Material manufacturers may modify, discontinue, or temporarily run out of products.

If a specified material becomes unavailable, Outdoor Living Ventures may recommend a reasonably comparable substitute subject to the applicable project agreement and customer approval where required.

10. Unforeseen Site Conditions

Outdoor construction sometimes reveals conditions that could not reasonably have been identified before work began.

Examples include:

Buried concrete
Rock
Poor soil
Unstable soil
Underground utilities
Irrigation systems
Drainage systems
Unmarked private utility lines
Tree roots
Hidden structures
Unrecorded improvements
Contamination
Improper prior construction

Additional labor, equipment, materials, engineering, or remediation required because of unforeseen conditions may result in additional charges and schedule extensions.

Outdoor Living Ventures will communicate material changes when reasonably practicable.

11. Underground Utilities and Private Lines

Customers are responsible for informing Outdoor Living Ventures of known private underground improvements and systems that may not be identified through public utility-marking services.

These may include:

Irrigation
Invisible fencing
Landscape lighting
Private electrical lines
Private water lines
Drainage piping
Pool equipment lines
Septic components
Propane lines
Other privately installed systems

Outdoor Living Ventures is not responsible for damage to undisclosed or improperly marked private systems except to the extent caused by our negligence or as otherwise required by law.

12. Property Access

The customer agrees to provide reasonable access to the project site during construction.

This may include access for:

Employees
Subcontractors
Delivery vehicles
Dump trucks
Trailers
Excavators
Skid steers
Concrete trucks
Material deliveries
Inspectors

Construction activities can temporarily affect lawns, landscaping, driveways, walkways, and other access areas.

Any specific restoration included in the project will be identified in the project agreement.

13. Customer Responsibilities

Customers may be responsible for:

Providing accurate project information
Providing access to the property
Making timely selections
Approving materials
Responding to questions
Obtaining HOA approval where assigned to the customer
Removing personal property
Keeping children and pets away from work areas
Making payments when due
Identifying private utilities
Informing us of known property conditions

Customer-caused delays may result in schedule extensions and additional costs.

14. Changes to the Work

Changes requested after execution of a project agreement may require a written or electronic change order.

Changes can affect:

Price
Materials
Scope
Labor
Schedule
Completion date

Outdoor Living Ventures is not required to perform additional work outside the agreed scope without authorization.

Oral discussions about possible changes do not necessarily constitute an approved change order.

15. Permits, Inspections and HOA Requirements

Responsibility for permits, inspections, HOA approvals, engineering, surveys, or similar approvals will be identified in the applicable project agreement.

Governmental agencies, utility companies, engineers, architects, inspectors, and homeowners' associations are independent third parties.

Outdoor Living Ventures does not control their review or approval timelines.

Delays caused by these parties may extend the project schedule.

16. Design Renderings and Visualizations

Any rendering, sketch, photograph, conceptual drawing, mood board, AI-generated visualization, computer-generated design, or similar representation is intended to communicate general design intent.

Actual construction may differ because of:

Field conditions
Measurements
Material availability
Engineering
Code requirements
Customer selections
Construction methods
Natural material variation

The signed scope of work controls over conceptual marketing or design imagery unless otherwise stated.

17. Photographs and Project Media

Unless a customer objects in writing before or during the project, Outdoor Living Ventures may photograph or record completed work and construction progress for legitimate business purposes, including:

Portfolio use
Website content
Social media
Advertising
Training
Internal documentation

We will make reasonable efforts not to publish personally identifying information, people, addresses, license plates, or other sensitive details without permission.

If you do not want your project used in marketing, contact us at Info@outdoorlivingventures.com.

18. Warranties

Any workmanship warranty applicable to a construction project will be stated in the customer's written project agreement.

Manufacturer warranties for products and materials are subject to the manufacturer's own terms.

Unless expressly stated in writing, Outdoor Living Ventures does not provide guarantees regarding normal conditions such as:

Natural fading
Efflorescence
Minor color variation
Normal wear
Weathering
Natural stone variation
Wood movement
Minor concrete cracking
Damage caused by misuse
Damage caused by third parties
Damage caused by improper maintenance
Acts of God

Nothing in these Terms eliminates warranties or consumer protections that cannot legally be waived.

19. Maintenance

Outdoor improvements require routine maintenance.

Depending on the project, maintenance may include:

Cleaning
Sealing
Joint-sand replacement
Drain maintenance
Snow and ice precautions
Furniture protection
Grill maintenance
Fireplace maintenance
Landscape maintenance
Inspection of drainage systems

Failure to reasonably maintain installed improvements may affect warranty coverage where permitted by law.

20. Third-Party Contractors and Subcontractors

Outdoor Living Ventures may use employees, independent contractors, subcontractors, suppliers, designers, engineers, electricians, plumbers, or other professionals to complete portions of a project.

Their involvement does not necessarily create a direct contractual relationship between the customer and that third party.

21. Website Information

We attempt to keep information on our website accurate and current.

However, we do not guarantee that all website information is:

Complete
Current
Error-free
Available at all times

Pricing, services, product descriptions, promotions, photographs, availability, and other website content may be changed without notice.

22. Promotional Offers

Promotions, discounts, guarantees, incentives, and special offers may be subject to additional terms.

Offers may:

Have expiration dates
Apply only to qualifying projects
Require minimum project values
Be unavailable with other promotions
Be limited geographically
Be subject to availability

Promotional advertising does not modify an existing signed project contract unless agreed in writing.

23. Email Communications

By providing your email address, you may receive communications regarding:

Your inquiry
Estimates
Appointments
Project updates
Customer service
Promotions, where permitted

You may unsubscribe from marketing email through the unsubscribe mechanism provided in the message.

Operational and transactional messages related to an active inquiry, contract, payment, warranty, or project may still be sent where legally permitted.

Commercial email is subject to federal CAN-SPAM requirements, including accurate sender information, a valid postal address, and a functioning method to opt out.

24. SMS and Text Messaging Terms

If you expressly provide your telephone number and consent to receive text messages, Outdoor Living Ventures may send texts concerning your inquiry or relationship with us.

Depending on the consent provided, messages may include:

Estimate follow-up
Appointment reminders
Scheduling
Project updates
Customer-service communications
Promotional offers
Marketing communications

Message frequency varies.

Message and data rates may apply.

Consent to receive marketing text messages is not a condition of purchasing services.

You may opt out by replying:

STOP

You may also use other reasonable methods to communicate a request that applicable calls or text messages stop.

FCC rules recognize common reply words such as STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, and UNSUBSCRIBE as methods of communicating revocation in applicable circumstances.

For assistance, reply:

HELP

or contact:

(704) 677-6105
Info@outdoorlivingventures.com

Outdoor Living Ventures may send a one-time confirmation that your opt-out request has been processed where permitted by law.

25. Telephone Calls

When you provide your phone number, you authorize us to contact you regarding your request, appointment, estimate, project, or existing business relationship.

Marketing calls will be made only as permitted under applicable law.

Consent to receive automated or prerecorded marketing calls, where separately obtained, is not a condition of purchasing services.

You may revoke applicable marketing consent using a reasonable method.

26. Automated Communications and GoHighLevel

Outdoor Living Ventures may use GoHighLevel/HighLevel or other communications software to facilitate:

Email
SMS
Telephone calls
Voicemail
Appointment reminders
Follow-up sequences
Customer service
Marketing automation

Some communications may be generated or scheduled automatically based on actions such as submitting a form or requesting information.

Use of automated tools does not change your ability to opt out of applicable marketing communications.

27. Advertising and Lead Sources

You may interact with Outdoor Living Ventures through advertisements or lead forms provided by services including:

Google
Facebook
Instagram
Other websites
Search engines
Social networks

Submission of a lead form constitutes a request for us to respond to your inquiry.

Marketing consent beyond responding to that inquiry will be handled according to the disclosures and choices presented when your information is collected.

28. Reviews and Testimonials

Outdoor Living Ventures may request customer reviews or testimonials.

Customers are free to provide honest opinions about their experience.

Nothing in these Terms is intended to prohibit or restrict a consumer from making truthful statements, submitting a complaint, or posting an honest review.

The FTC notes that federal law protects consumers' ability to share honest opinions regarding a company's products, services, or conduct.

We may publish testimonials that customers voluntarily provide, subject to applicable permissions and advertising laws.

29. Intellectual Property

Unless otherwise stated, content belonging to Outdoor Living Ventures, including:

Logos
Branding
Website copy
Photographs
Videos
Graphics
Designs
Marketing materials

is owned by or licensed to Outdoor Living Ventures and protected by applicable intellectual-property law.

You may not reproduce or commercially use such content without permission.

30. Prohibited Website Use

You may not use our website to:

Commit unlawful acts
Attempt unauthorized access
Introduce malware
Interfere with website operation
Scrape information in violation of applicable law
Impersonate another person
Submit fraudulent inquiries
Abuse our communication systems

We may restrict access where reasonably necessary to protect the website or our business.

31. Third-Party Links

Our website may link to third-party websites.

We do not control and are not responsible for third-party websites, products, services, terms, or privacy practices.

Accessing a third-party service is at your own discretion.

32. Limitation of Liability for Website Use

To the maximum extent permitted by law, Outdoor Living Ventures will not be liable for indirect, incidental, special, exemplary, or consequential damages arising solely from use of or inability to use our website.

This limitation does not apply where prohibited by law and does not supersede the terms of an applicable signed construction agreement.

33. No Waiver of Non-Waivable Rights

Nothing in these Terms waives any consumer right or remedy that cannot legally be waived.

If any limitation or exclusion conflicts with applicable law, it will apply only to the maximum extent permitted.

34. Indemnification

To the extent permitted by law, users who misuse our website or services agree to indemnify and hold Outdoor Living Ventures harmless from claims, liabilities, damages, and reasonable expenses resulting from that unlawful or unauthorized misuse.

This provision does not make a construction customer responsible for Outdoor Living Ventures' negligence or other conduct for which liability cannot lawfully be shifted.

35. Governing Law

These Terms are governed by applicable federal law and the laws of the State of North Carolina, without regard to conflict-of-law principles, except where another state's law must apply.

For contracts involving improvement of real property in North Carolina, North Carolina law prohibits contractual provisions requiring the contract to be governed by another state's law or requiring an out-of-state forum for disputes.

36. Disputes

The parties are encouraged to attempt in good faith to resolve disputes directly before initiating litigation.

Any project-specific mediation, arbitration, venue, attorneys' fee, or dispute-resolution provisions should be contained in the applicable signed project agreement.

These website Terms do not, by themselves, require a consumer to waive a jury trial or submit disputes to binding arbitration.

37. Electronic Signatures and Records

Where legally permitted, agreements, proposals, change orders, approvals, notices, and other records may be executed or provided electronically.

Electronic signatures and approvals may have the same legal effect as handwritten signatures where recognized by applicable law.

38. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

39. No Waiver

Failure by Outdoor Living Ventures to enforce a provision of these Terms on one occasion does not waive the right to enforce that provision later.

40. Changes to These Terms

We may revise these Terms periodically.

The updated version will be posted with a revised “Last Updated” date.

Changes to website Terms will not retroactively modify the material terms of an already executed construction agreement unless the parties agree otherwise.

41. Privacy

Use of personal information is governed by our Privacy Policy.

Customers and website users should review the Privacy Policy for information concerning:

Cookies
Google Ads
Meta advertising
Conversion tracking
GoHighLevel
Email marketing
SMS
Retargeting
Customer Match
State privacy rights

42. Contact Information

Questions about these Terms may be directed to:

Outdoor Living Ventures
PO Box 4391
Mooresville, NC 28117

Email: Info@outdoorlivingventures.com
Phone: (704) 677-6105